1. Scope and acceptance
These Terms of Use govern access to and use of the SILDEL – ARTE E CONCEITO NO MOBILIÁRIO, LDA. website (sildel.com). By browsing the website, you acknowledge that you have read and accepted these Terms of Use and the associated Privacy Policy.
2. Nature of the website and absence of online sales
This website functions strictly as an online catalogue. It showcases SILDEL’s bespoke cork collections and solutions for presentation and inspiration purposes only. There is no online purchase functionality (e-commerce). To buy products or request proposals, users must contact SILDEL directly. Any information on products, materials, sizes, or colours is illustrative and subject to confirmation and individual quotation.
3. Contact for enquiries and orders
For information requests or to start an order process, users may contact us via:
Email: sildel@sildel.pt
Phone: +351 911 015 388 (Call to national mobile network)
Address: Rua das Ruivas, 108, 3885‑494 Esmoriz, Portugal (Advance booking recommended for visits)
Specific commercial conditions (prices, manufacturing timelines, payment methods, shipping) will be defined directly between SILDEL and the client in a formal written proposal or contract.
4. Intellectual property
All content on the website, including texts, photographs, videos, layout, logos, and product designs, is owned by SILDEL or used under valid licence. It is protected by applicable copyright and industrial property laws. Any reproduction, distribution, or commercial use of such content without prior written authorisation from SILDEL is strictly prohibited.
5. Permitted use
Users agree to use the website lawfully and responsibly, refraining from:
Attempting to gain unauthorised access to backend systems or servers.
Introducing viruses, malicious code, or scraping data automatically.
Using the website’s contact forms for spam or unlawful purposes.
6. Product information, materials, and customisation
SILDEL develops bespoke pieces using natural cork. Due to the organic nature of cork, differences in colour, texture, porosity, or finish may naturally occur between the digital representations on this website (affected by screen settings) and the final physical product. Such natural variations are intrinsic to the material and do not constitute a product defect. Final specifications will always be agreed upon in writing prior to production.
7. Liability and disclaimers
SILDEL endeavours to ensure all information is accurate and up-to-date, but cannot guarantee the total absence of errors or omissions. SILDEL reserves the right to modify product specifications, materials, or website content at any time without prior notice. To the maximum extent permitted by law, SILDEL shall not be liable for any indirect damages resulting from the use or inability to use this website.
8. Consumer Dispute Resolution (RAL)
In compliance with Portuguese Law No. 144/2015, we inform that in the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution Entity (Entidade de Resolução Alternativa de Litígios de Consumo). For the Esmoriz/Aveiro area, consumers may contact:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt)
For more information, please consult the Consumer Portal at www.consumidor.gov.pt.
9. Applicable law and jurisdiction
These Terms of Use are governed by Portuguese law. Any dispute arising from the use of the website or subsequent commercial relations, which cannot be resolved amicably, shall be submitted to the exclusive jurisdiction of the Courts of the District of Aveiro (Comarca de Aveiro), Portugal, without prejudice to mandatory legal provisions protecting consumers.