Your privacy is important to us.
It is the policy of SILDEL – ARTE E CONCEITO NO MOBILIÁRIO, LDA. (hereinafter referred to as “SILDEL”) to respect your privacy in relation to any information we may collect on the SILDEL website (sildel.com), and other websites that we own and operate.
We only ask for personal information when we really need it to provide you with a service. We do this by fair and legal means, with your knowledge and consent. We also let you know why we are collecting it and how it will be used. The continued use of our website will be deemed acceptance of our practices around privacy and personal information.
1. Controller identity and contact details
This Privacy Policy applies to the website accessible at sildel.com. The controller of your personal data is:
Company Name: SILDEL – ARTE E CONCEITO NO MOBILIÁRIO, LDA.
Tax/VAT number: 505184419
Registered office: Rua das Ruivas, 108, 3885-494 Esmoriz, Portugal
Phone: +351 911 015 388 (Call to national mobile network)
Email: sildel@sildel.pt
If you have any questions about how we handle user data and personal information, please contact us.
2. Personal data we collect and purposes
Within the scope of this website, SILDEL may process the following personal data:
Contact details: name, email address, telephone number, company, and role (if applicable), collected via direct email or contact forms.
Professional identification: brand, project details, or position in B2B enquiries.
Website usage data: IP address, access date and time, pages visited, browser and device information, cookies, and online identifiers.
Within the scope of this website, SILDEL may process the following personal data:
Contact details: name, email address, telephone number, company, and role (if applicable), collected via direct email or contact forms.
Professional identification: brand, project details, or position in B2B enquiries.
Website usage data: IP address, access date and time, pages visited, browser and device information, cookies, and online identifiers.
3. Legal bases for processing
Personal data are processed on the following legal grounds (Art. 6 GDPR):
Performance of a contract or pre‑contractual steps: responding to contact requests, preparing quotations, scheduling meetings or visits.
Consent of the data subject: sending marketing communications or using non‑essential cookies.
Compliance with legal obligations: tax, accounting, or other mandatory obligations under Portuguese and EU law.
Legitimate interests of SILDEL: website improvement, abuse prevention, system and network security, provided that such interests are not overridden by the data subject’s fundamental rights.
4. Data sharing and recipients
We do not share personally identifiable information publicly or with third parties, except as required by law. Data may only be shared with:
Service providers acting as processors on behalf of SILDEL (e.g., website hosting, email servers, analytics providers) under strict contractual confidentiality and data protection obligations.
External advisors (accountants, lawyers) where strictly necessary to comply with legal duties or defend legal claims.
Public or judicial authorities, where legally required.
5. Retention periods
We only retain the information collected for as long as it takes to provide the requested service or fulfill the purpose for which it was collected:
Contact/quotation requests: up to 2 years after the last relevant interaction, unless they lead to a contractual relationship.
Contractual/billing data: for the mandatory legal period under Portuguese tax law (generally 10 years).
Marketing data: until consent is withdrawn or the right to object is exercised.
Access logs and technical data: for limited periods needed for security and statistics (usually up to 14 months).
6. Data subjects’ rights
Under the GDPR, you are free to decline our request for personal information, understanding that we may not be able to provide some of the services you desire. You also have the following rights:
Right of access to your personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”), in the situations provided by law.
Right to restriction of processing.
Right to object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent at any time.
Right to data portability, where technically feasible.
To exercise these rights, please contact: sildel@sildel.pt. We will respond to your request within a maximum of 30 days. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.
7. Cookies and external links
Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies. Our website uses cookies to ensure technical operation, store preferences, and gather aggregated analytics. On your first access, a cookie banner will present clear information and options to accept or refuse non‑essential cookies.
8. Data security
SILDEL may update this Privacy Policy to reflect legal or technical changes. Updated versions will be published on this page with the effective date.
9. Changes to this Privacy Policy
This Privacy Policy applies to the website accessible at sildel.com. The controller of your personal data is:
Company Name: SILDEL – ARTE E CONCEITO NO MOBILIÁRIO, LDA.
Tax/VAT number: 505184419
Registered office: Rua das Ruivas, 108, 3885-494 Esmoriz, Portugal
Phone: +351 911 015 388 (Call to national mobile network)
Email: sildel@sildel.pt
If you have any questions about how we handle user data and personal information, please contact us.