Dispute Resolution – Sildel

1. Alternative Dispute Resolution (ADR)

In compliance with Law No. 144/2015, of 8 September, regarding Consumer Alternative Dispute Resolution, we inform you that in the event of a dispute arising from contractual obligations resulting from online sales or service contracts, the consumer may seek resolution through an Alternative Dispute Resolution (ADR) Entity.

Given that the Provider is based in Esmoriz (Ovar, Aveiro), the competent national authority for consumer conflict arbitration is:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Website: https://www.cniacc.pt/
Address: Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal
Telephone: (+351) 253 619 107
Email: geral@cniacc.pt

(Note: Consumers may also choose to contact the arbitration centre corresponding to their specific area of residence, if applicable.)

2. European Online Dispute Resolution (ODR)

Pursuant to Regulation (EU) No. 524/2013, the European Commission provides a platform for the out-of-court resolution of disputes concerning online contracts. This platform is available to all consumers residing in the EU/EEA.

Access the ODR Platform here: https://ec.europa.eu/consumers/odr

When submitting a complaint on this platform, please use our contact email provided below.

3. Electronic Complaints Book (Livro de Reclamações)

In accordance with Portuguese Decree-Law No. 74/2017, consumers may register formal complaints via the official Electronic Complaints Book platform.

Access the Electronic Complaints Book: https://www.livroreclamacoes.pt

4. Provider Information & Legal Contacts

For the purposes of legal citation and dispute resolution attempts prior to formal arbitration:

Entity / Name: Sildel
Registered Office: Rua das Ruivas, 108, 3885-494 Esmoriz, Portugal
Contact Email: sildel@sildel.pt

Last Updated: January 2026

At Sildel, we are committed to building transparent and trusting relationships with our users and clients. Our priority is always to resolve any issue or misunderstanding quickly, fairly, and amicably.

However, in the unlikely event that a dispute arises which cannot be resolved through direct communication, we are fully compliant with Portuguese and European consumer protection laws. Below, you will find all the necessary legal information regarding Alternative Dispute Resolution (ADR) and the official platforms available for conflict management.